Returns

Returning an item

At Cycle Tribe we understand that you may want to return an item for a number of reasons, 

We kindly ask that you follow the below steps, we have kept the process as simple as possible.

If you’re not satisfied with an item you purchased you may return the item within 30 days after receiving the delivery for a full refund or exchange.

We will be happy to process the refund or exchange based on the goods being as new within the original packaging with tags still attached.

The return postage cost will be the responsibility of the customer while also ensuring the goods are returned safely.

Please send an email to us requesting the return and we will forward you the Return Form for completion to be attached with goods.

 

Return Process

Step 1:

Please contact us by email below stating you wish to return the goods including your original Order Number
customerservice@cycletribe.ie

Step 2:

You will receive a Return Form by email. Please complete the form and return with the goods inside the packaging.

Step 3:

Ensure all original packaging and labels are with the goods.

Step 4:

We recommend you return the goods with insurance paid on postage as we will not accept any responsibility for parcels lost in transit.

Step 5:

Once goods are received and inspected to ensure they are as new and have not been worn or used we will process the refund or exchange with immediate effect.

Step 6:

You will receive a confirmation email to confirm the refund or the exchange has been processed.

Incorrectly supplied goods

If you have received an incorrect item due to a mistake on our part please contact us immediately to advise, we will refund all shipping costs for the return.

Warrranty returns

If you have an item that is faulty within the manufacturer warranty period due to a manufacturing default please contact us in advance of the return.

All items will be inspected for approval to ensure their covered by the manufacturer warranty.

All items must be cleaned before returning to us,  we will not accept any dirty items and they will be returned back to you.

Free Returns with PayPal

Returns refunded worldwide by PayPal. Shop around the world on any website, and simply pay with PayPal. If something isn’t quite as expected when you receive the item, PayPal can reimburse* your return shipping costs.

https://www.paypal.com/ie/webapps/mpp/refunded-returns

Return address details

Please return your goods along with the completed returns form to the following address,

Returns Department
Cycle Tribe
Unit 6
Airways Industrial Estate
Old Airport Road
Santry
D17 HV27
Ireland